Cancellation and Refund Policy

This Cancellation and Refund Policy("Policy") sets forth the terms and conditions for the cancellation and refund of digital products("Digital Products") provided by A+ English, Academic("Company").

1. Refund Policy

1.1. Refunds for Digital Products
Digital Products cannot be returned or refunded once purchased. Since Digital Products are delivered electronically, they cannot be physically returned. Therefore, refund requests are not accepted.

1.2. Issue Resolution
If you experience any issues with Digital Products, please contact our customer support team at info@aplusenglish.net.

1.3. Technical Support
For issues related to the functionality or compatibility of Digital Products, our Company provides technical support services. You can submit your support request via info@aplusenglish.net.

2. Cancellation Policy

2.1. Non-Cancellable
Digital Products cannot be cancelled once the purchase has been made. The delivery of Digital Products occurs immediately, and therefore, cancellation requests are not accepted.

2.2. Purchase Process
The purchase process is completed instantly upon payment, and the Digital Product is delivered through the specified digital channels. Hence, cancellation requests are not applicable.

3. Exceptional Circumstances

3.1. Product Errors
In cases where a Digital Product becomes unusable due to functionality or technical errors, you may request a refund or exchange. To address such issues, please contact us at info@aplusenglish.net. The Company will make necessary arrangements if the product is found to be faulty.

4. Support and Contact Information

4.1. Support Services
For any questions or technical issues related to Digital Products, please contact our support team. Support requests can be sent to info@aplusenglish.net.

4.2. Contact Information

For any questions or requests related to the Company, please use the following contact details:

Address: Kızılırmak Mah. 1445. Sok. No: 2/1 İ.K. No: 113 06510 The Paragon Tower, Çankaya, Ankara
Contact: info@aplusenglish.net, +90 312 258 6 357